Alternative Dispute Resolution
Alternative Dispute Resolution
- Consensual Resolution:
To resolve any disputes, without prejudice to Consumers' access to common legal remedies, “The Animal Club Boutique” provides its Customers with a Customer Support Office, which you can contact via:
Email: info@theanimalclubboutique.com
Telephone: +351 917542202 (call to national mobile network) with opening hours from Monday to Friday, from 10am to 12.30pm and from 2.30pm to 6.30pm.
Whatsapp : +351 917542202
- Alternative Dispute Resolution (ADR):
As an alternative to direct contact with Customer Support, “The Animal Club Boutique” informs that Law No. 144/2015, of September 8, which transposed Parliament's Directive 2013/11/EU into our legal system European Council and Council, of 21 May 2013, on the alternative resolution of consumer disputes, established a new legal framework for mechanisms for the extrajudicial resolution of consumer disputes, creating a Consumer Arbitration Network in Portugal.
Therefore, when a Consumer has a problem with a product sold by The Animal Club Boutique, they can always resort to an Alternative Consumer Dispute Resolution Entity (RAL), as these entities are authorized to carry out mediation, conciliation and arbitration of consumer disputes in Portugal.
These RAL entities are independent and have specialized staff who, impartially, help the consumer and the company to reach an amicable solution through mediation or conciliation or, on the other hand, if this agreement is not reached, they allow a decision is made by arbitrators in a simple and quick process, through arbitration.
- RAL entities:
To find out the updated list of RAL entities provided for by Law No. 144/2015, as well as the types of disputes covered, you should consult the website of the General Directorate of Consumer Affairs, which is the national authority competent to organize the registration and dissemination of the list of RAL entities, atwww.consumidor.pt or at www.arbitragemdeconsumo.org .